Healthwatch and ECL Sensory 555 report
Inaccessible health services are a significant issue as they exacerbate and create new health problems for sensory impaired people and ultimately cost the NHS more money. This important report brings together the direct experiences of sensory impaired people highlighting key issues and making recommendations on how to improve access. Problems include inflexible booking systems, poor recording and sharing of information and people not receiving information and communication in their preferred format.
Last year saw the introduction of the Accessible Information Standard, making it a legal requirement for all NHS care or adult social care organisations to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand, and with support so they can communicate effectively. This report goes a long way to address the requirement of this legislation.
We would be happy to provide support and advice to any organisation seeking to improve access in line with this report. Our Sensory Access Charter Mark has also been created to support access improvements and includes the Accessible Information Standard.